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查看:73    回复:0 Java problem connecting to web admin interface of Netcool. Trouble reinstalling Java
访问aaronpawlak的空间
发表于 2018/3/30 15:11:31
1楼

Hello,

 

Some of our techs access a “Netcool” (IBM Tivoli) application running on a Linux box. They type the ip address of the server in their browser & they get a login prompt. The web admin interface uses Java & on a particular Windows XP pro sp3 workstation seems to be fubarred.

Initially the user could login to the admin interface, but couldn’t access anything without Java errors being generated. We updated Java on his machine to the most current version (ver. 6 update 12), but when you go to the Java site to verify the version it says something to the effect that the version installed is “newer than the latest version on the Java web site”. That’s odd because we installed it FROM the Java site.
Nothing has been installed recently that I’m aware of, especially anything that would install a different version of Java.

I then uninstalled Java using Add/Remove Programs & deleted the Java folder from Program Files & tried to re-install using the offline installation file. This generated errors like can’t access the jre 1.6.0_11-c.msi file in the user’s profile. I’m installing using an admin account that has FC permissions on the entire “C” drive. Then it throws the error “Error 1714. The older version of Java 6 update 12 cannot be removed.”

I then tried installing the current version of Java into a different folder & still had no luck.

Any thoughts on this?

 

Please help

 

I didn't find the right solution from the internet.

 

References:

https://arstechnica.com/civis/viewtopic.php?t=65456

Product demo video company

 

Thanks

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